We vouch to deliver you the best products to our possibilities that have been hand-curated, considering the advancement in technology and customer requirements.
While you return the products ensure that they are in the correct condition, are fresh, unused and unaltered. Our team will inspect any returned product and undergo a quality check to initiate a refund.
If in case you receive a damaged product or an incorrect product has been delivered, you can get in touch with us or mail us at [email protected]
Once mailed, we shall get in touch with you at the earliest.
We accept returns refunds within ——- days, counted from the date of delivery. While returning or initiating a refund the invoice copy and the original price tag should be kept intact.
Return and refund policies
To lodge a return request you can either email us at [email protected] or call our customer care executive at +91 9732 771381 within 2 days, starting from the date of delivery.
Return or exchange is only applicable if the product is defective or damaged.
The customer receives the wrong product.
The product received does not meet the criteria mentioned on the website in terms of color/ fabric/ quality/ weight/ dimension/ size / quality.
Cancellation policy
Golden Elegance strives to ensure the best experience for our customers while selecting and purchasing the required items as displayed on our website.
Further information has been listed below our cancellation and refund policy that you can check if you decide to cancel your order or initiate a refund.
Despite our efforts, if any items displayed are unavailable or out of stock while your purchase under any circumstances we shall intimate you about the same via mail within 2 working days of the purchase.
Cancellation and refund is accepted only if the customer cancels the order before it has been shipped. In such cases, the order amount will be refunded minus the transaction fee charged by the bank.
Orders shipped cannot be cancelled.
Pre-shipment cancellation policy
Golden Elegance offers easy cancellation for all esteemed customers.
To cancel your order, kindly lodge a request by emailing us at [email protected].
No partial order cancellation request will be accepted.
Refund requests will be initiated within ———– of estimation.
You can cancel your order online at any time within 24 hours or before shipment.
Along with a confirmation mail, we guarantee to initiate a 100% refund of your payment.
If orders are being placed from an international location but the shipping address is within India, no shipping cost will be charged.
